Archives: Reviews
“I had a routine check on my air conditioner. The young man that serviced the unit did an outstanding job! Very knowledgeable, very polite, very thorough. I recomend Smith Service Co.”
“Smith is a good family owned business! I had to call them out several times. But the last time Levi came and spent over an hour working with the unit and thanks to him it seems to be doing fine. Thank you Levi and Sean for sending him. I recommend you to anyone!!”
“We woke up on a Sunday morning to a 56 degree home. We called Smith Service & they had a technician out to our home in less than an hour. It was determined that the control panel on the furnace was faulty & they did not have one at their shop. The technician called around until he found the part & drove to Kansas City to pick it up & installed it by mid afternoon. This is the second time that Smith Service Co has provided exceptional & above & beyond service. We would highly recommend them to anyone needing heating & air work done. I think our technician was Ryan!! He is our hero for sure.”
“Our air conditioner went out when it was in the 90s with a heat index over 100, I called Smith Service Company and Christina was super nice on the phone to make an appointment the same day. Luis was the Tech that came to our house and he was amazing!! He diagnosed the problem very quickly and was able to fix the problem the same day with the part on his truck! Luis was super knowledgeable and very very friendly. If you want a quality company that doesn’t charge an arm and leg for repairs this is your company!!”
– Katy B.
“From the phone call with Christina to the tech coming out to my house the Smith Service Company has always been super friendly. All the techs are very knowledgeable and are always willing to go the extra mile. I would recommend the Smith Service Company for any and all HVAC needs.”
– Kathy S.
“Very pleased with all aspects of our experience with Smith Service Co.
Service is lacking at many places today but not here.
Space and time do not allow me to say all the good things about them that I could, especially about Caleb, the service tech who came to our house.
I highly recommend SSC , and Caleb, and will use them as needed.”
– Calvin S.
“Smith Service Co. provides maintenance to our hvac units and all repairs. I will not call another company for our hvac needs.
Mr. Smith and the whole team are very trustworthy and professional. I would recommend The Smith Service Co. to anyone looking for a company that you can trust!!”
– Justin S.
“Absolutely the most honest, reliable, friendly service from The Smith Service Co. I have used them for years and would definitely recommend them!”
– Kirsten L.
“I won't call anybody else. Shawn, Levi, Ryan, Louis and the entire staff are friendly, helpful, and honest.”
– Sarah F.
“One day I was in the basement by chance and I saw a flashing light on the unit. Not knowing what to do I called Mr. Smith, who had Louis over at our house within the hour. Louis was very professional and polite. He took care of our issue and was very patient with my extremely hyper puppy. There's literally no one better in the area. Trust me. I've lived here my whole life.”
– Regan S.
“Great service. I have been using Smith Service for close to 10 years…..Great staff!”
– Angela N.
“Smith's Service goes above and beyond to make the customer happy. Thank you for all you guys do.”
– Jenny B.
“Shawn fixed my AC unit so well that on Wednesday evening after work, I had to turn it down by about 2 degrees. He is "the BOMB"! We are so lucky to have Smith Service Company in our area.”
– Anne B.
“It has been a pleasure to work with SmithSCI. Shawn was very helpful on the front-end, helping us plan and size our system. His installation crew was friendly, punctual, hardworking, detail-oriented, and accomodating. I would definitely recommend Smith Service Co to my friends and family. We purchased a 5 head mitsubishi ductless system and are very happy.”
– Matt S.
“Thank you Shawn, the guys were more than I could have hoped for and fixed several problems while they were here doing the A/C installation. Unexpected blessing!”
– Don B.
“More than I ever expected from a Furnace maintenance! Luis was excellent-personable, respectful and very professional. My furnace is now in excellent working order and the furnace closet is clean as a whistle. I bought a Maintenance Agreement as I have the confidence in the Smith Service Co. to know that they will take care of my Furnace and A/C so I don't have to worry. Ryan also came out and repaired a faulty dryer vent by re-routing and putting in new duct. No job seems to be too much for these guys. Thank you Smith Service Co.! You have a customer for life.”
– Lori T.
“My experience this past Saturday for service on my furnace was excellent. My call was returned promptly and Caleb arrived when he said he would. The part was installed when received and we had heat. Thank you so much.”
– Eilene M.
“Luis came out and got everything taken care of in a very timely manner. I highly recommend Smith…”
– Sherry S.
“The technician arrived on time. He was professional, friendly, and knowledgeable. He helped me understand my problem and how I may deal with any recurrence on my own. I'm very impressed and recommend Smith Service highly!”
– Brian E.
“My first time experience with the local family-owned Smith Service Co. was fantastic. The Tech arrived to fix my furnace within an hour of my call, and he did a great job. He was very thorough and took the time to explain the parts and what he was doing, and he even offered suggestions on how to prevent future issues. The Tech finished the job quickly and the cost was very reasonable.
I am very pleased I found Smith Service Co. It was a professional and pleasant experience from start to finish. I highly recommend them.”
– K P.
“Luis was awesome. Friendly, knowledgeable, respectful, and a good guy. Diagnosed the problem and the furnace was up and running in very short order. Smith Service Co., responded to our call within a day (during peak season), worked with us when other companies were "to busy". Your best choice is Smith Service Co.”
– Mark J.
“The Smith team takes care of business and stands behind what they do. Came out on a Hot Sunday evening to get our air back up and running.”
– John S.
“The repair man came on time when he said he'd be here and fixed the air conditioner very quickly,”
– Orville J.
“Shawn was friendly, efficient, and thorough in the service he provided.”
– Helen D.
“They are easy to get in touch with and quick to work you in if needed. Great communication, solid service, and expert work. Their excellent customer service has earned my loyalty.
– Anonymous A.
“Talented and experienced workers. If I have a problem with the furnace or air conditioner the Smith Service will have someone come to my home to fix the problem. This has happened several times especially in the winter with the furnace. I had a new air conditioner installed this week. No problem and keeps the house comfortable.”
– Garnet B.
“Smith Service Company is always prompt and always seem to know what to do to remedy the problem!”
– Brad R.
“Great service/ reasonable prices and quick response to fix my air conditioner! Thank you”
-Yolanda B
Thanks so much for taking care of my AC problem. You guys are the best!!!!
-Eric and Cheryl S
“My wife and I were satisfied with the service we received from Smith Service Company. They were able to schedule our work even in a very busy time. There craftsmanship is very good and their crew was prompt.”
– Daniel P
“We had a new hot water heater installed by Smith Service and we are very satisfied with it. They did a nice clean job and the price was cheaper than the other companies we checked with. We would highly recommend them! Ron and Cindy”
-Cindy J.
“Very friendly and knowledgeable of what is needed to be done. Will make you feel very satisfied and confident that the work is done with pride and right the first time.”
-Bill N.
“Smith Service was so awesome when my son needed immediate service on his furnace. On an extremely cold day furnace stopped working late in the day, they immediately sent their awesome technician who quickly and efficiently fixed the problem. We highly recommend this company for all your furnace needs. THANK YOU SMITH SERVICE!”
– Robin B.
“Excellent knowledge base and skills to match. Would highly recommend.”
– Mark T
“Always punctual and thorough service for all of my A/C and furnace needs.”
-Tom H
“I have used Smith Service Company since shortly after arriving in Lawrence in 2000. New furnace, air conditioner, zoning and a mini-split unit on the 3rd floor. I have complete confidence that they always provide high-quality work at a fair price. In my opinion they are the best!”
– Anonymous A.
“Had problems the evening before, Smith Services arrived, diagnosed the problem.
A replacement unit needed to be installed, ( 15 years old ) They were here the next morning with everything to get me up and cooling again. Outstanding job! Prompt, Very professional! Reasonably priced!!
Thank you so much for your assistance!!
signed,
Bill,,,,,,,, A very happy customer!”
– Bill M.
“Dustin was extremely polite and very professional. He took the time necessary to ensure our HVAC system was in good shape. We greatly appreciate his services.”
– Gerald R.
“Shawn has serviced our heating and cooling needs for many years now and we really appreciate having him do it. He is one of the most honest people we have ever known.”
– Marvin D.
“Everyone I dealt with was very nice and the work was done in a timely manner. Very pleased with the service I received.”
– Josh W.
“Shawn was awesome. Polite and professional.”
– Mark F.
“Your technician, Ryan, is highly proficient at his trade. He is pleasant to be around and takes care of the task at hand without delay.”
– Daniel P.
“Smith Service is always prompt and professional.. I highly recommend Smith Service for any heating or cooling needs.”
– Fred D.
“Shawn and his employees were courteous and professional. They went about their business in my house in a workman like way wasting no time and the quality of the work was great. They cleaned up after they were done and were happy to explain what it is they found and what they did in terms I could understand. Ultimately I felt I was treated with respect and that the cost of the work was appropriate for the work that was completed.”
– Monte S.
“Very professional and top notch service!”
– Brian H.
“This is a TEST to make sure you are receiving your forms properly. Please let me know when you get this. Thanks! – Ashton BxB Media”
– ASHTON O.